Withdrawal Policy

1. Introduction

The purpose of this policy is straightforward: you should always know where your money is, what happens next and why. It forms part of your agreement with Ptozmalquix AI and sits alongside the Terms and Conditions and the AML and KYC page. By requesting a withdrawal you confirm that you have read this page and accept the conditions on it. Nothing in this policy removes any right you have under applicable UK law.

2. Available withdrawal methods

The methods below are the ones currently enabled for payouts. Each is shown with the platform fee and the standard processing window that applies before you confirm a request.

Method	Type	Platform fee	Standard processing time
Visa	Debit or credit card	Free	1 to 5 business days
Mastercard	Debit or credit card	Free	1 to 5 business days
PayPal	Digital wallet	Free	Within 24 hours
Bank transfer (Faster Payments)	Bank transfer	Free	1 to 3 business days

Withdrawals are paid to the same method you used to deposit, wherever that method supports payouts. Card withdrawals return to the card you funded with, bank transfers go to a UK bank account held in your own name, and PayPal payouts go to the wallet you deposited from. If a deposit method cannot receive payouts for any reason, we tell you before you confirm and set out the alternatives that are available.

3. Processing times

Standard windows are 1 to 5 business days for Visa and Mastercard, within 24 hours for PayPal, and 1 to 3 business days for bank transfer (Faster Payments), in each case counted from approval of the request. Several factors can move the final settlement date: your verification status, the cut-off times of the banks and card issuers in the payment chain, and weekends and UK bank holidays, which are never counted as business days. A request approved late on a Friday before a bank holiday Monday will therefore settle later in calendar terms than one approved on a Tuesday, even though the working-day window is the same.

4. Fees

Ptozmalquix AI does not charge a fee for withdrawals. Third parties in the payment chain, such as your bank, card issuer or wallet provider, may apply their own charges to incoming payments. Any charge we know about in advance is displayed before you confirm the request, so nothing is deducted silently. Charges set by your own bank or provider remain theirs to explain, and we are happy to help you read their fee schedule if anything in it is unclear.

5. Limits

The minimum withdrawal amount is £50 per request. Below that, the request cannot be submitted, and it is worth remembering that a provider charge could make a very small payout poor value. Daily and monthly withdrawal limits depend on your plan tier and your verification level, and the limits that apply to you are shown in your account before each request is confirmed. Higher limits become available after enhanced verification; if your intended withdrawal exceeds the displayed limit, contact support and we will take you through the enhanced steps.

6. Identity and anti-money-laundering checks

Withdrawals require completed identity verification on the account. Before a first payout we confirm that your full name matches the registered account holder, that your date of birth and identity document details are consistent, and that the destination account or card is held in your own name. These checks align with applicable UK requirements for client due diligence. Verification is done once and then reused, although we may ask for a periodic refresh or an updated document if the original expires. The full process is described on the AML and KYC page.

7. Reasons a withdrawal may be delayed or refused

A request can be held up or refused for a short list of reasons: the destination details do not match your verified identity, a document is missing or has expired, additional checks were triggered by unusual activity, a technical fault lies with the payment provider, or a regulatory or legal restriction applies to the transaction. In every case you are told the reason and what will resolve it. A refused request is not a lost request: once the cause is fixed, you can submit again, and we prioritise resubmissions that were blocked by something on our side.

8. Your responsibility for correct details

You are responsible for the payment details you enter. Check the account number and sort code, the card details or the PayPal address before confirming, every time, even for a destination you have used before. Funds sent to wrong details can be delayed, and recovery depends entirely on the receiving institution and cannot be guaranteed by us. We are not able to reverse a payout once the receiving bank has accepted it. For that reason, saving verified destinations in your profile and reusing them is safer than typing them fresh.

9. Cancelling or changing a request

While a withdrawal carries the status Pending, you may cancel or edit it yourself within the account area, or by writing to [email protected]. Once processing has started the payout cannot be recalled, and the sensible course is to let it settle and submit a fresh request if you still wish to move funds back. Cancelling a pending request is free and never affects your standing on the platform.

10. Support

Questions about a withdrawal, a limit or a verification step go to [email protected], handled by Client Support & Compliance. We answer usually under one working hour during Monday to Friday, 09:00 to 18:00 UK time (excluding bank holidays). Include your account email and the withdrawal reference number, and put the word Withdrawal in the subject line so your message reaches the right queue straight away.

11. Policy updates

Whenever this policy changes, the updated version is published here and takes effect the moment it appears. The version you can see right now is the one governing your next withdrawal request. We suggest reading the page again after a long absence or whenever we notify you of a change, because carrying on with withdrawal requests after an update counts as acceptance of the current terms.