Frequently asked questions
This page gathers the questions UK users ask most often about the Ptozmalquix AI platform, from registration and fees to security and withdrawals. Every answer is written in plain English and reflects how the platform works today, with links to the detailed pages wherever you want to read further. If your question is not here, the support team answers by email, usually within one working hour.
General use
How the platform is opened, what you need in hand and what runs on which device.
Fill in the short registration form on the website with your name and contact details. A personal manager then calls you, usually within 24 hours, to confirm the details and walk you through what comes next. Identity verification takes place before your first deposit, and once it is complete the account is ready to fund and use.
You need to be 18 or older, be contactable in the United Kingdom, and hold a passport or other ID document for verification. The minimum first deposit is £200 on the Essential account, and a working email address and phone number are needed because your manager reaches you by phone after registration.
No. The platform is designed for people without a trading background: the engine monitors markets around the clock and a personal manager guides setup, funding and withdrawals. Inexperience does not soften risk, though, so the risk disclosure should still be your first read.
Yes. The platform runs in the browser of any smartphone, tablet or computer, so there is nothing to install. Your session follows you across devices, and each login from a new device is written to your audit history.
As little or as much as you like. The engine does the continuous monitoring, so many users spend a few minutes reading the weekly report and adjusting the occasional setting. You can equally follow the markets closely yourself; the platform demands neither style.
Fees and results
What the platform charges, where each cost is published, and the promises that no honest platform will ever make you.
There is no monthly platform subscription. Costs arise from the trading activity itself, and applicable trading costs are shown before each transaction so you see them before confirming. The complete schedule is published on the fees page.
In two places. The fees page gathers every platform cost into one table, and the point of each transaction displays the applicable costs before you confirm. Any cost attached to a withdrawal appears alongside the method you pick.
No. There is no monthly fee for holding an account, and registration costs nothing. Costs arise from trading activity, and each one is listed on the fees page before you commit a pound.
No. All trading carries risk and balances move down as well as up. Nothing on the platform is a forecast or a promise of profit, and how a strategy behaved in the past does not decide what it does next. Commit only money whose loss you could absorb.
Platform features
What the engine does on your behalf, what stays with you, and how you stay informed.
Once your account is funded and configured, the engine monitors the markets you have chosen around the clock and executes strategies within the limits you agreed. Protective mechanisms can pause automated trading when conditions turn extreme. Everything the engine does appears in your weekly report.
The engine reads price movement, trading volume and volatility through probability-based models. Its reading is summarised in plain English in your weekly report, and your personal manager can talk you through any part of it on a call.
Yes. Risk limits and strategy preferences can be adjusted inside your account, with your personal manager on hand if you want help. Every change is written to the audit history, so you can always see what was changed and when.
Yes. The platform notifies you of key events such as logins from a new device, strategy changes, withdrawals and each weekly report. Notifications go to your registered email address, and sensitive actions always ask for your confirmation first.
Yes. The level of automation is yours to choose, and manual trading sits alongside the automated functions. Tell your personal manager which parts you want to run yourself and the account is configured to match.
Risks
The honest part of the page: what can go wrong, and what can and cannot be done about it.
Yes. Markets move against positions as readily as for them, and you can lose part or all of the amount you invest. The risk disclosure page explains each type of risk before you commit a pound.
Volatility describes how quickly and how far prices move. High volatility widens the scope for gains and the risk of losses within a short period alike. It is a normal condition of crypto and stock markets, not a fault in the platform.
No. Protective mechanisms, limits and diversified strategies calm things down when conditions turn disorderly, but none of them can prevent losses. Read the risk disclosure in full before your first deposit.
Security and account
How your account stays protected, where your money is held and what the procedure is if you find yourself locked out.
Your account is protected with two-factor authentication, encrypted data storage and TLS on every connection. An audit history records every login, strategy change and withdrawal, and you can review it yourself. The complete picture is on the security page.
Your trading balance sits in your trading account, and trading activity is executed with the licensed counterparty. Funds are used only within the strategies configured on your account, and withdrawals are returned to the method you funded with.
Write to the support team from the email address held on your account. After identity verification, support restores your access and reviews recent activity with you, so nothing is lost simply because a password was.
Help and support
What to do when something misbehaves, confuses you or needs a human explanation.
Written requests are answered usually under one working hour during support hours, Monday to Friday, 09:00 to 18:00 UK time. Involved cases are acknowledged first and answered in full once the investigation completes, and nothing is closed without telling you. All routes in are listed on the contact page.
Contact the support team by email with your name, your account email and a short description of what you expected instead; a screenshot often settles the matter faster. Anything unresolved is escalated, and complaints follow the published procedure.
Yes. Email the support team with your questions and a member of the team answers directly, with no obligation to open an account. Once you do register, a personal manager is attached to your account from the first call onwards.
Deposits and withdrawals
Moving money in and out in pounds: methods, timelines and minimum amounts.
UK users can fund accounts with Visa or Mastercard cards, PayPal, Apple Pay, Google Pay or a bank transfer through Faster Payments. Card, wallet and app payments are instant, while a bank transfer takes 1 to 3 business days. The full table is on the deposit and withdrawal page.
It depends on the method: PayPal withdrawals are processed within 24 hours, cards usually take 1 to 5 business days, and Faster Payments bank transfers take 1 to 3 business days. Withdrawals go back to the method you funded with, which is a standard security check.
£200 is the minimum first deposit on the Essential account. Larger amounts widen the strategies available to you, and your manager confirms what suits your budget before any money moves. Nothing leaves your account before you approve the deposit yourself.
The published schedule on the fees page is the source of truth, and the current deposit and withdrawal methods carry no platform charge. Any method-specific cost is shown with the method before you confirm, so nothing arrives as a surprise.
Further reading
Five pages take a newcomer from curious to informed, and all of them can be read without registering.
The getting started page walks through registration, verification and your first deposit step by step, and crypto basics explains digital assets in plain English for complete beginners. Both can be read without an account.
Most users begin with getting started and fees, then read security and risks before their first deposit. The five links below take you to each page with a one-line summary of what it covers.
- Getting started: registration, verification and your first deposit, step by step.
- Crypto basics: what digital assets and market volatility are, in plain English.
- Fees: every platform cost in one table, visible before you trade.
- Security: two-factor authentication, encryption and audit history explained.
- Risks: every market risk spelled out before you commit a pound.