Privacy Policy

This policy explains what personal information Ptozmalquix AI collects, why it is collected, how it is used, who receives it and the rights you hold over it. Ptozmalquix AI is the trading name under which the services described on this website are provided, and it is used throughout this policy. We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we operate in line with applicable UK data protection requirements, including those enforced by the Information Commissioner's Office (ICO). Read this page alongside the AML / KYC policy, which covers identity verification in greater detail.

Definitions

Personal data means information relating to an identified or identifiable person, such as your name, email address or phone number. The controller determines why and how personal data is processed; Ptozmalquix AI is the controller for the data described here. Processors are parties that handle data on our instructions, such as hosting and verification providers, and processing covers anything done with data, from storing it to analysing it.

Personal data we collect

When you register an interest or open an account, we collect your name, phone number and email address, together with the content of your enquiry or any message you send to support. During onboarding we also collect identity verification data, which is described in the AML / KYC policy. If you become a client, transaction and account records are added so that the service can operate.

We collect this data directly from you, through the forms you complete and the documents you submit, and from your use of the platform itself.

Data of use

Like most websites, we collect technical information about how the site is used: pages visited, time spent on them, features engaged and the approximate device, browser and region of the visitor. This data is aggregated to understand how the site is navigated, which pages answer questions and where visitors hesitate. Used responsibly, it improves the site; it is not used to assemble profiles of you for unrelated purposes.

Cookies

Cookies are small files stored by your browser. Essential cookies keep the website functioning, for example by remembering your session and language preference, and they cannot be switched off without breaking parts of the site. Analytics cookies, where enabled, measure aggregate usage so the site can be improved.

You control cookies through your browser settings, and you can delete them at any time. Blocking essential cookies may affect registration and account sign-in, while declining analytics cookies leaves those functions untouched.

Controller and processors

Ptozmalquix AI is the controller of the personal data described in this policy, which means we decide the purposes and the means of processing. Where systems run on infrastructure operated by others, those parties act as processors: they handle data only on our documented instructions and under contractual security and confidentiality obligations. We select processors on the strength of the protection they can demonstrate, and we remain answerable for the data entrusted to us.

How information is used

Your information is used to answer enquiries you send us, to contact you about a registration you have begun, and to provide and administer the service if you become a client. It is used to satisfy legal obligations that apply to us, such as identity verification and record keeping. Finally, with your consent, it is used for analytics and for marketing messages, and that consent can be withdrawn at any time.

We do not use your information for purposes incompatible with those described here, and we do not sell it.

Legal bases

Every use of your data rests on one of several legal bases. Where processing is necessary to perform a contract with you, or to take steps at your request before entering one, the basis is contract. Where processing is required by law, such as identity verification and record keeping, the basis is legal obligation. Where processing supports our legitimate interests, such as securing the platform and improving it, the basis is legitimate interest, weighed against your rights. Marketing by email rests on consent, which you may withdraw at any moment without affecting the lawfulness of messages already sent.

Your rights

Under the UK GDPR and the Data Protection Act 2018, you may request access to the personal data we hold about you, ask us to correct what is inaccurate or incomplete, request erasure of data we are not obliged to keep, and request restriction of processing or object to it where a legal basis permits. You may also withdraw consent for marketing at any time, and you have the right to data portability in a commonly used format where the law provides for it.

To exercise any right, write to [email protected] from your registered email address. We respond within the statutory period and may need to verify your identity before acting, which protects you rather than delaying you. If you are dissatisfied with our response, you may complain to the Information Commissioner's Office (ICO), which oversees data protection in the UK.

Data retention

Account data is retained for the life of the account and for the period afterwards that the law requires or that disputes reasonably demand. Identity verification documents are kept for the legally required period for anti-money laundering purposes, and support conversations are retained for up to five years. Marketing consent records are held until you withdraw consent, plus the short period needed to evidence the withdrawal. Once a retention period expires, data is securely deleted or destroyed.

Data sharing

We share personal data only with parties who need it for the service to function and the law to be satisfied: service providers that host, secure and support our systems, identity verification providers, affiliated companies involved in operating the service, and regulators or other competent authorities where the law provides for disclosure. Each category receives only the data its role requires. We do not sell personal data, and we do not share it for third-party advertising without your consent.

Security measures

Personal data is protected in transit through TLS encryption and at rest through encryption of stored records. Access is granted on a need-to-know basis, controlled and logged, and security-sensitive changes on accounts carry waiting periods. No system can promise perfect security, so we combine technical measures with monitoring and an incident process that notifies affected clients where required. You reinforce your own protection with a unique password and two-factor authentication, as described on the security page.

Service providers

Our service providers include hosting and IT companies that run our infrastructure, verification providers that examine identity documents, communication providers that deliver email, and analytics providers that measure site usage. Providers act on our instructions, are bound by written data protection terms, and process only what their function requires. We review these arrangements periodically, and a provider that cannot meet the standard is replaced.

Analytics

We use analytics to understand how the website is used in aggregate: which pages are read, which forms are abandoned, which questions lead visitors to the FAQ. Analytics data is pseudonymous or aggregated wherever possible, and individual visitors are not identified from it. Where analytics tools set cookies, they operate subject to your cookie choices, and declining them costs you nothing in functionality.

Advertising and retargeting

Advertising and retargeting, meaning marketing that recognises previous visitors on other platforms, operate only with your consent. If you consent, Ptozmalquix AI messages may appear for you on other sites and apps; if you do not, no such profile is built for you. You may withdraw consent at any time through the channel in which you gave it or through your browser and device settings, and any withdrawal applies to future processing.

Third-party links

This website may contain links to third-party sites, such as payment providers or information resources. Once you follow a link you leave our environment, and the privacy practices of the destination govern what happens there. We encourage you to read the privacy policy of any site to which you give personal information, and we accept no responsibility for the practices of third parties.

Children

The service is not directed at persons under 18, and we do not knowingly collect personal data from children. Registration requires an adult identity document and an adult bank account, which excludes minors by design. If you believe a person under 18 has supplied us with data, contact us at [email protected] and we will investigate and delete it where appropriate.

Changes to this policy

This policy may be updated to reflect changes in our practices, technology or the law. The current version is always published on this page, and material changes take effect from publication. The version you should rely on is the one you are reading now, so revisit this page occasionally rather than trusting a copy saved long ago.

Contact

Privacy questions, data requests and complaints can be sent to the Client Support & Compliance team at [email protected]. Please write from your registered email address where you have one, and include enough detail for us to locate the relevant records. We treat privacy correspondence with care and answer it within support hours.